Last revised: November 10, 2022

What is a cookie?

Cookies and similar tracking technologies—such as beacons, scripts, web beacons and tags (which we also refer to as “cookies”)—are small bits of text, usually stored on a user’s computer hard drive or within a browser.

Cookies enable a website to remember information about a user’s visit to that website, make the website work more efficiently, and provide information to the website owners, which we can use to supply a more personalized and responsive service.

Cookies may be either first-party cookies set directly by us to your device or third-party cookies set by a third-party provider on our behalf. Whenever you use the 5CA website, we may collect this information via cookies and other technologies.

Our cookie policy is part of our Privacy Policy.

Cookies we may use and why

We use cookies and other tracking technologies for the following purposes:

  • Guiding you when you use the platform;
  • Communication with us from live chat;
  • Assisting in login and your ability to provide feedback;
  • Analyzing your use of our products, services or applications;
  • Assisting with our promotional and marketing efforts.

We classify cookies into the following categories:

  • Strictly Necessary Cookies
  • Functional Cookies
  • Analytical/Performance
  • Advertising/Targeting
Category of Use Purpose of Use Legal Basis
Strictly Necessary We use these cookies to ensure we can offer the best experience on our website. These cookies are used each time you access our website and are specifically necessary to:

  • Enable basic functions like page navigation and access to secure areas of the Website;
  • Use your browser information to provide the optimal website for your screen settings;
  • Identify trusted web traffic.
These cookies are necessary for using the website and are covered under the general exception to consent under the ePrivacy Directive. We rely on legitimate interest as the legal basis to process personal information related to these cookies.
Functional These cookies enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these functionalities may not function properly. We rely on your consent for these. You can easily remove these cookies by clearing your browser or via
Analytics and performance This helps us to:

  • Measure our Website visits;
  • Measure the time a visitor spends on our pages;
  • Measure which elements of our Website are frequently visited;
  • Make our Website more user-friendly and;
  • Track the effectiveness of our advertisements, offers and campaigns;
  • Measure the open rates of emails, such as newsletters.
We rely on your consent for these. You can remove these cookies by clearing your browser or via
Advertising and targeting These cookies are set to recognize you if you have used our services on another device. We combine information received from multiple devices to determine if you are using a new device so that we can continue to provide you with a personalized experience across our websites.

For example:

  • To enable you to post to social media sites and other platforms, for example, to allow you to access a particular social media page to post a comment or a “like.”
  • To collect information for advertising across our websites and on third-party sites which you may visit. Such information is based on your preferences and your usage of our websites. We’ve included more information about our use of advertising cookies below.
We rely on your consent for these. You can remove these cookies by clearing your browser or via


How long will cookies remain on my device?

The duration of cookies on your device depends on whether they are persistent or session cookies. 

  • Persistent cookies are stored by web browsers and remain valid until their set expiration date — unless deleted before.
  • Session cookies expire when the browser closes at the end of a session; the file is deleted.

How can I control cookies?

Outside of strictly necessary cookies, you can opt out of each cookie category by managing your cookie preferences or withdraw your consent to using optional cookies at any time by clicking the Customise cookies link. 

The website’s complete functionality and personalized user experience may not be available depending on your selected cookie preferences.

You can also remove cookies via your browser settings using options such as ‘clear browsing data’:

Changes to this Cookie Policy

This Cookie Policy may be modified or amended with changes reflected in the revision date at the top of this page.

Please periodically review this Policy to remain fully updated with the cookies on our website.