German / English Gaming Support Agent (Relocate to Portugal) - GP003R

Job description

Who We Are

At 5CA, we know that when it comes to providing the best customer support, gamers know what makes gamers tick. In fact, we’re so confident about that we’ve made it part of our DNA as the fan-made CX company.

For over 15 years, we’ve pioneered working-from-home, with the knowledge and experience to provide freedom, flexibility, and an outstanding service to our clients–which is why we’re trusted by some of the most recognizable brands in gaming.

Portugal Relocation Package

If you’re interested in moving your work-from-home adventure to somewhere new, then we can help!

5CA is currently offering a relocation package for people interested in living and working in either Porto, or Faro, in Portugal. Once there, you will be employed through our Portugal office, and can enjoy all the sights and sounds of these internationally renowned cities while enjoying the best that work-from-home can offer.

To get you started, we provide:

  • Your plane ticket fully paid by 5CA
    • Including a ticket for a partner moving with you (if applicable)
  • Your first month’s housing stay fully paid for by 5CA
  • You will also get a stipend:
    • For pre-trip transportation, food during travel, etc.
    • To cover eventualities once you arrive
  • An additional bonus for relocating to Portugal
  • Monthly meal allowances
  • 13th and 14th month salaries (divided over 12 monthly paychecks)
  • Relocation bonus

To be considered for this relocation package, you simply need to have EU citizenship or a work visa!

Your Role

As a player support agent, you are the heart of 5CA and are entrusted with ensuring our customers are understood, supported, and heard.

What does this look like in your day-to-day?

  • Responding to customers through email, live chat, and occasionally on calls to
  • Help players with their account issues
  • Resolve issues around purchases and refunds
  • Assist players and their technical problems with the game
  • Answer gameplay inquiries and help sort out gameplay issues
    • Completing training modules
    • Attending your weekly team-meeting with your manager

    In short, you will be responsible for helping players of your game resolve their issues and continue enjoying the game that they love.

    Your Benefits

    You’ll start your first week(s) at 5CA with extensive training alongside your fellow new agents. This training will prepare you for the challenges ahead, and make sure you know your lines of communication and support. (Oh, and of course your training is fully paid.)

    • A position at a fast-growing company with world-recognized clients
    • An international environment where you’ll work with people from over 40 different nationalities
    • A flexible working environment where work-from-home is the standard (no time wasted commuting!)
    • Top-notch tools, training, and colleagues
    • ·Opportunities to get involved with the wider 5CA community, and enjoy the world-class efforts of our Engagement team
    • The chance to be involved with wider business–from helping us reach out to new clients, to letting us know what matters to your customers

    Who You Are

    • You’re a proud gamer, video game geek, or gaming nerd
    • You speak German and English to a near-native level
    • You’re a fast learner, you take initiative and are awesome at troubleshooting
    • You’re happy to work full-time in a fixed schedule
    • You have a dedicated quiet workspace

    Nice-to-haves, but not essential

    • You own a PS4 or Xbox
    • You have previous experience in a customer service environment

    Currently this role is not open to those living in the Netherlands, the USA, or Argentina.

    Excited for this new opportunity? Apply below!

    As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

    Job requirements

    • You have an EU nationality or a valid work visa for the European Union.
    • You speak English & German at a near-native (C1) level or higher. 
    • You are available to work full-time and in a fixed schedule. 
    • You have in-depth knowledge about gaming and you love anything related to video games. 
    • Owning a PS4 or Xbox one is a huge plus.
    • You are a fast learner, you take initiative and are awesome at troubleshooting. 
    • Experience in a Customer Service environment or an international business setting is a plus! 

    PC requirements: 

    • An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally. 
    • A minimum of 6 GB RAM memory
    • Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
    • An i5 processor (2,8 Ghz or faster), or better/ similar, max. 3 years old. 
    • A screen with at least 1080p Full HD display. External monitors are acceptable.
    • A smartphone usable for two-factor authentication that runs at least:
      • Android 4.4 or newer
      • Apple iOS 10.0 or newer

    We offer:  

    • A position at a fast-growing company with ambitious A-level clients. 
    • A casual, international environment where you’ll work with people from over 40 different nationalities. 
    • Flexibility; working remotely means being able to work from anywhere in the world. 
    • No time wasted commuting between home and work. 
    • Top-notch tools, training, and colleagues.