We’re pioneers of work from home customer experience, and we’ve been leading the way for more than 15 years. We can hire the best people anywhere in the world, to work on accounts anywhere in the world. Almost every support agent works from home, and a number of key staff members do the same. Let’s say you’re a native Japanese speaker living in Lisbon, and you like the idea of helping us deliver next-level CX for Japanese customers. When can you start?

 

Let your inner unicorn roam free

You can do anything you want with your workstation. Be messy, be cluttered, be neat, be OCD. You do you. All that matters is that you feel comfortable and at home (literally) with your setup. Never worked from a home office before? Don’t worry, we’ll show you how to set it up properly.

 

Welcome to the club

Whether you’re on top of a mountain or deep in the jungle, we don’t care where you work, as long as it meets the technical requirements for working at 5CA. We’re proud of the incredibly diverse and widespread community that we’ve built worldwide, and we believe that it’s our diversity that makes us strong. The only thing we care about is making sure that you’re the right person for the job.

 

Life’s too short to commute

It’s said that commuting can take up to 300 hours per year. That doesn’t sound like a good use of time to us. Imagine what else you could do with all that time. We think life’s too short to spend it stuck in traffic or fighting for space on a hot metro. So why not escape the daily grind (and cost) by taking commuting out of the picture?

 

Technical Requirements

Can’t wait to work from home? Below you’ll find the technical requirements for working from home with 5CA. We require some software to be run that may tax your system, and these are the absolute minimum requirements. Keep in mind that equivalent hardware (which is not mentioned here) may also suffice. If you’re unsure but think yours might suffice, don’t hesitate to apply. Our recruiters will run the final benchmark to make sure everything is up to snuff.

 

Customer Support Agents (Chat + Email Support + Phone)
  • Operating System: Windows 10 or 11, 64-bit or OS X 10.11 or later 64-bit
  • Processor: Dual-Core Processor i5-6300U
  • Memory: 4GB RAM
  • Video card: Intel HD 520
  • Download: 4.0 Mbps
  • Upload: 4.0 Mbps

 

Gaming Support Agents (Chat + Email Support)
  • Operating System: Windows 10 or 11, 64-bit or OS X 10.11 or later 64-bit
  • Processor: Dual-Core Processor i5-6300U
  • Memory: 8GB RAM
  • Video card: GTX 660
  • Download: 4.0 Mbps
  • Upload: 4.0 Mbps

 

Remote Enterprise Positions
  • Operating System: Windows 10 or 11, 64-bit or OS X 10.11 or later 64-bit
  • Processor: Dual-Core Processor i5-6300U
  • Memory: 8GB RAM
  • Download: 4.0 Mbps
  • Upload: 4.0 Mbps

 

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